2023 Tropical Catalog - New
ORDER POLICY Prices: All prices are subject to change without notice and are F.O.B. our warehouse. Ordering: Phone orders are welcome Monday-Friday, 8:00 am - 5:00 pm. Orders received by 2:00 pm will normally be shipped within 24 hours. Ask your sales rep for specific cutoff times. Please provide your account number, ship to address and the item numbers for the products you would like to order. Credit: Established customer: Net 15 days from date of invoice. Only two outstanding invoices at a time. Past due invoices must be paid before new orders are filled. We reserve the right to charge interest at the rate of 1.5% per month (18% per year) on delinquent balances. The cost of collection/legal fees will be paid by the delinquent account. Credit terms are based on performance and are subject to change. Other payment terms are C.O.D. and Credit Card. Any Credit Card payment is authorized prior to shipment. Credit card payments will only be accepted at time of order or delivery. Only check or electronic payment will be accepted during the credit period. New Accounts: A credit application will be furnished and must be completed in detail. All orders will be shipped C.O.D, official bank check, or payment in advance until credit is established. Major Credit Cards are also accepted and authorized prior to shipment of product. Pick-Ups: Orders may be picked up at our warehouse Monday-Friday between 9:00 am and 4:30 p.m. with a 4 hour notice. Shipping: We will ship as economically as possible using our own fleet or common carrier, depending on account location. Shipping charges are typically prepaid and added to your invoice. Shipping charges are occasionally prepaid and billed at a later date. Orders meeting predetermined minimums will ship freight charge free. Orders less than the minimum will incur freight charges. Assessorial charges (heat protection, sort & segment, inside delivery, liftgate, etc) will be billed to the customer. We ship LTL freight, small package and on our own trucks in the areas that we have facilities. Freight Claims: Please check shipments immediately for any damages or shortages. Please note that you are responsible for counting the cases and looking for any damage that may have occurred during transit. Be sure to document any discrepancies on the freight bill or delivery receipt. By not marking shortages or damages on the freight bill, you have waived your right to collect from the trucking company or Tropical Foods. Our legal responsibility ceases once the freight carrier accepts the shipment from our plant. Do not deduct shortages or damages from Tropical Food’s invoice. Returns: Merchandise is returnable only by authorization within 7 days of receipt ONLY for unopened cases. Call your Sales Associate for a required “Return Authorization Number”. A credit will be issued for you to apply to your next invoice. PLEASE DO NOT ADJUST CURRENT INVOICES. Any properly authorized merchandise being returned due to customer ordering error will be credited, but all returns are subject to a 10% restocking fee. NO RETURNS ON SPECIAL ORDERS OR SEASONAL/HOLIDAY MERCHANDISE. Back Orders: Occasionally an item is out of stock. We will make every effort to notify you. We do not automatically back order. We ask that you add the item to your next order or consider a substitution. Service Charge: A $25.00 service charge will be added for each returned check.
Substitutions: We reserve the right to make comparable substitutions when necessary.
Thank you for your interest in our company.
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